Terms and conditions
The purchase of a Sleep Consultation will be deemed as acceptance of the following terms and conditions.
Booking In-person sleep support will be deemed as acceptance of the following terms and conditions.
For online Sleep Consultations, the full fee for the consultation and services provided is due on booking.
If the Sleep Consultation is cancelled by the client (the payer and receiver of the consultation) the following terms and conditions apply:
*Less than 24hrs notice -no amount will be refunded
*24-48 hours notice-50% of the full amount will be refunded
*More than 48 hours’ notice- 100% will be refunded to the client, minus a £10 charge to cover admin and bank fees.
If a client demonstrates exceptional circumstances as the reason for the cancellation within 48 hours of the booking time I may accept a rescheduled appointment within 2 weeks of the booking time.
I reserve the right to cancel consultations at short notice due to personal circumstances. In the unlikely event of this happening the client will be offered a full refund or alternative dates if preferred.
The sleep questionnaire needs to be returned by 4 p.m. the day before your consultation to allow sufficient time to prepare. I reserve the right to cancel your appointment if the forms haven’t been received in time, or adequately filled in.
The Silver Package includes email support please email before 4 pm on a Monday to Friday if you’d like a reply the same day. Weekend and Bank Holiday support is available if you’d like it, please get in touch for details and prices.
The Gold, Platinum, and In-person Packages include WhatsApp support, My working hours for these packages are 9 a.m. until 8 p.m. Monday to Friday and 9 a.m. until 4 p.m. on Saturday and Sunday.
I don’t work on Bank Holidays, I’ll add any Bank Holiday days to your support time. If you would like support on Bank Holidays please let me know beforehand and we’ll discuss prices.
If your package includes support calls please use the booking link I’ve provided to book a call. If there are no suitable slots and you’d like to speak to me please email/WhatsApp as soon as possible and I’ll do my best to fit you in. If your package includes a set amount of calls it’s your responsibility to make sure they are booked and used within the time frame.
It’s your responsibility to get in touch if you need support, if I don’t hear from you I’ll assume that all is well.
If I come to your home, payment is due on my final day with you, I’ll send you an invoice or you can pay me in the morning if you prefer to pay in cash.
There is a non-refundable £50 deposit per night booked for In-person Sleep Support. This is to cover time already spent arranging the sleep support. If you cancel due to exceptional circumstances and rebook at a later date I will transfer the deposit to the new booking.
It is the client’s responsibility to make sure that their child is well before the sleep support starts and that they have no health issues that could be adversely affected. The client should speak to their health visitor or doctor before commencing the Sleep Consultation if there are any concerns.
Advice given by me is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
I will advise you to the best of my ability, experience, and training but I do not accept responsibility or liability for sleep and behavioral work that does not achieve the desired result following the consultation process.
It is the client’s responsibility to let me know if anyone in the house has Covid 19, is showing signs of Covid 19, is ill, or showing signs of illness. Unfortunately, if upon arrival someone is showing signs of illness I will have to leave immediately, and full payment will be due.
I will need you to follow the advice given while you carry out the Sleep Plan, to ensure that you have the best results possible.
I recommend safe sleep practices with your baby at all times. You can read these here: www.lullabytrust.com